If you have any questions regarding the store, or need help with a custom order, please contact your store manager:

Shelly Finkel

If you have a question about an existing order already in-house, please contact your VIP Support Team:


When will my order ship?

All items are customized and produced on-demand.  Standard production time is 7-10 business days.  Shipping via UPS ground is approximately 3-4 days.  If you have a need for expedited production and/or delivery, please contact us and we will do our best to meet your in-hands date!    

I’ve submitted my order but I ordered the wrong product?

All purchasers will receive an order acknowledgment.  Please review your order for accuracy and contact us as soon as possible if you have by chance selected the wrong product or size.

What is the return process?

Custom produced items cannot be returned. All apparel items are made to order and are not able to be returned or exchanged.

How are my orders processed and billed?

Orders will be reviewed and processed as soon as they are submitted.  A credit authorization will be held on your credit card until the product ships.  Once delivered they will be billed to you on your credit card.